Browser diversity matters

I’m an avid Firefox user since years. There were no problems surfing the web for quite some time. In recent weeks though, I tripped on some problems. How come for some (large!) companies Firefox is something not worth to support anymore?

I’ve written about browsers before. But those incidents darken my mood a lot.

Trying to watch something on Sky

When the third season of Westworld came out I wanted to watch this. In Germany I can do so via Sky. Time to reactivate my account and book a ticket to watch some series!

After logging in I was greeted with this:

I tried various things but always ended up here. Time to contact support — maybe my account is somehow not able to do this? Tried it in the Google Play App after some time and could book a ticket there. Hurray, Westworld! 🍿

Support called me (plus points for that, I was surprised!). The only thing they could recommend me was to delete my browser history. Like … really? I just agreed to try this to end this call.

As it still tripped me that I couldn’t access the website with my account I stumbled upon this in the console:

Quellübergreifende (Cross-Origin) Anfrage blockiert: Die Gleiche-Quelle-Regel verbietet das Lesen der externen Ressource auf (Grund: CORS-Anschlag schlug fehl).

I thought it may have to do with blocked trackers or similar. Nope, same when disabling all the tracking prevention and ublock. Is it really that broken? Checking in Chrome: the site loads. No problems at all.

This makes me sad. And angry.

Trying to book an airbnb

Just a few days ago I tried to book something on airbnb. I found a nice location to spend my holidays at and went on to book. It required me to provide a phone number and wanted to check for a verification code. Okay so far.

Except the phone number input didn’t allow more than 7 digits. I tried around and couldn’t proceed without this confirmation. Stuck at a number input. 🤦 Another try in Chrome and it went without problems. Interestingly the whole process looked a bit different.

Why are you doing this?

Firefox isn’t an old browser nor has it a lack in supporting things like inputs or loading files. It sucks to be treated like this.

It really sucks.

I’m not going to switch my browser permanently for you. I’m reconsidering spending any more money on your site instead.

Of course, not only browser diversity matters. Diversity matters everywhere. It’s whats makes us better and stronger. ✊🏿✊🏽✊🏻